Get Support
For support with StageLab, email us at mlitfin@elevarefit.org.
If you are reaching out about a problem, it helps to include:
- the email address tied to your account;
- the device you are using;
- a short description of the issue;
- screenshots or context if relevant.
Common Topics
- account access or login issues;
- subscription or billing questions;
- coach workflow questions;
- prep tracking or data issues;
- questions about how StageLab handles photos and AI-generated outputs.
Legal Documents
You can review the public StageLab legal documents here:
- Terms of Service
- Privacy Policy
- AI Disclaimer
- Coach Agreement
- Refund Policy
- Photo & Content Policy
- Health & Fitness Liability Waiver
Paid Users
- Who are the users that will use the paid subscriptions in the app? Physique athletes and their coaches. Athlete Pro is for individual athletes using StageLab for contest prep, offseason, peak week, and post-show tracking and guidance. Coach Pro is for coaches managing athlete rosters and using the coach workflow.
- Where can users purchase the subscriptions that can be accessed in the app? On iOS, users purchase subscriptions inside the app using Apple In-App Purchase through their profile screen.
- What specific types of previously purchased subscriptions can a user access in the app? Athlete Pro subscription and Coach Pro subscription.
- What paid content, subscriptions, or features are unlocked within the app that do not use In-App Purchase? None. The app does not unlock any paid digital content, subscriptions, or features on iOS outside of Apple In-App Purchase. Free users can still use basic tracking features, but all paid digital unlocks are tied to App Store subscriptions. These paid unlocks include athlete-side automated weekly prep decisions, AI and visual analysis, advanced history and review features, offseason and post-show guidance, and coach-side advanced dashboard and client workflow features. Coach Pro also includes athlete-side Pro access on the same account, but that access still comes from the in-app subscription.
- Can users purchase physical goods or services together with digital content in your app? No.