Privacy Policy
This Privacy Policy describes how Elevare Fit LLC collects, uses, discloses, and safeguards information when you use our mobile applications, websites, and related services.
Company
Elevare Fit LLC ("Elevare," "we," "us," "our").
Introduction
This Privacy Policy describes how we collect, use, disclose, and safeguard information when you use our mobile applications, websites, and related services (collectively, the "Services").
1. Scope
This Policy applies to users of Elevare, including clients and independent fitness professionals ("Trainers"). By using the Services, you consent to the practices described herein.
2. Information We Collect
A. Information You Provide
- Identity: name, email, phone, account credentials
- Profile: fitness goals, preferences, availability, location (if enabled)
- Trainer data: certifications, experience, media, pricing
- Communications: messages, support requests, reviews
B. Transaction & Payment Data
- Purchases, bookings, session history
- Payment tokens and metadata via third-party processors (e.g., Stripe)
- We do not store full card numbers
C. Device & Usage Data
- IP address, device identifiers, OS, app usage events, crash logs
D. Location Data (Optional)
- Approximate or precise location if you enable it for matching
3. How We Use Information
- Operate and provide the Services
- Match clients with Trainers
- Process payments, credits, refunds, and fraud prevention
- Facilitate communications and notifications
- Personalize content and recommendations
- Maintain safety, enforce policies, and resolve disputes
- Comply with legal obligations
4. Legal Bases (if applicable)
Where required (e.g., certain jurisdictions), we rely on:
- Contract performance
- Legitimate interests (service improvement, safety)
- Consent (e.g., location, marketing)
- Legal compliance
5. How We Share Information
We may share information with:
- Service Providers: hosting, analytics, payments (e.g., Stripe)
- Other Users: limited profile and booking information to enable sessions
- Legal/Regulatory: when required by law or to protect rights/safety
- Business Transfers: in connection with mergers, financing, or sale
We do not sell personal data.
6. Data Retention
We retain data as long as necessary for service delivery, legal compliance, fraud prevention, and dispute resolution. Retention periods may vary by data type.
7. Security
We implement administrative, technical, and physical safeguards. No system is fully secure; you use the Services at your own risk.
8. Your Rights
Depending on your location, you may request access, correction, deletion, portability, or restriction of processing.
Contact: mlitfin@elevarestrong.com
9. International Transfers
Data may be processed in the United States and other jurisdictions. We use appropriate safeguards where required.
10. Children
The Services are not intended for individuals under 18. We do not knowingly collect data from minors.
11. Third-Party Services
We are not responsible for third-party privacy practices.
12. Changes
We may update this Policy. Continued use constitutes acceptance of updates.
13. Contact
Elevare Fit LLC